About Syntel360
We have run contact centres. Now we help you build better ones.
Thirty years + of operational experience on both sides of the table — as operators, as buyers, and as advisors. That is what makes our advice different.
Our Story
Built by operators, for buyers.
Most sourcing advisors are analysts. Most brokers are salespeople. We are neither. We spent two decades running contact centre operations — managing thousands of agents, negotiating contracts, deploying technology, and fixing what went wrong.
We founded Syntel360 because we kept seeing the same mistakes: buyers choosing partners based on a polished sales deck, technology decisions made without operational input, and contracts that protected the vendor instead of the client.
Our model is simple. We do not change you for the assessment we conduct on your business, or matching you with the best BPO and Ai partner.
How We Work
What we stand for.
Operator Credibility
We have managed contact centres at scale. We know what good looks like — and what a vendor is hiding when they will not show you the floor.
Vendor Neutrality
We recommend the right fit, not the highest payer. We disclose every referral arrangement in writing before presenting a shortlist.
Honest Advice
We will tell you if outsourcing is not the right answer. We will tell you if your current partner is actually performing well. We do not manufacture problems to sell solutions.
Human + AI Thinking
We treat every engagement as a design question: which work goes to AI, which goes to people, and in which location. We do not default to either.
Accountability
We stay involved through implementation and launch. Our reputation depends on your operation working — not just on a recommendation document.
Transparency on Fees
Fixed-fee and project-based work is quoted upfront. Referral arrangements are disclosed. You always know how we are being paid.
Ready to work with us?
Book a no-obligation strategy call. We will tell you honestly what we think.
Book a Strategy Call